Job Title: Partner Services Clerk
Reports To: Director of Partner Services
Department: Partner Services
Status: Full Time – Non Exempt
Position Summary: To serve the needs of Rhema Bible Church Members, Kenneth Hagin Ministry Partners and the General Public.
Essential Functions: Process all incoming communications maintain and process all outgoing communication of the ministry via phone calls, mail, email, web, etc. Maintain data base and ensure product order fulfillment. Prepare and host all conference registration. Maintain and care for our ministry partners and church members.
Education: High School Diploma or GED
Experience/Skills Required: Partner Services Clerks serve the needs of KHM partners. Candidates must have at least one year of clerical, customer service, or call center experience with good phone etiquette and accurate data entry skills. Applicants also must be attentive to detail, able to effectively communicate, capable of multi-tasking in a fast-paced environment, and possess patience and a heart to serve people.
Job Specifics: Customer service relations, letter correspondence, quality control, order processing, guest relations, process and code ministry giving, maintain data base for three systems and ensure information integrity, software system importing and exporting, year end reporting, interoffice relations, revolving front desk reception,
Physical Requirements: This position requires an individual who is able to stand, walk and sit for extended periods of time. Physical movement including but not limited to: bending, kneeling, crawling, reaching, twisting of the upper body, pushing and/or pulling.
Working Conditions: Duties performed to be indoor. Duties must be fulfilled and applicant must remain focused and on task in their environment.
Hour of Work & Attendance: Normally scheduled working hours are Monday – Friday 8:00 am to 4:30 pm. Flexibility in these hours will be required during Special Events. Travel may occasionally be required.
Lifestyle: Must adhere to the RHEMA Bible Church “Standards of Conduct” and “Staff Commitment”.
Background Check Required: Criminal Credit MVR
This job is not limited to the description above it is simply to give an overview of the functionality of the position. Managers are able to modify, and or assign tasks as needed for the department or event. All employees could be required to perform tasks not listed in this description.